‘Strictly Business’

Don’t Sweat It: Five Tips for Managing Customers, Callers and Walk-ins

When juggling multiple clients, these five tips from service strategist Jeff Mowatt will cut the stress and boost customer loyalty.

What do customers want? Five ways to get it wrong.

Don’t rely on conventional yardsticks when identifying customers’ needs. As strategist Jeff Mowatt points out, the numbers can mean less than you think.

Anger Management: defusing the cranky customer

When faced with a customer from hell, retailers can turn down the heat by following five calming do’s and don’ts, says service strategist Jeff Mowatt.

Turning Repeat Sales into Loyal Customers

Repeat business doesn’t always mean loyalty. Strategist Jeff Mowatt has some suggestions to stop competitors from luring away your best customers.

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