‘Strictly Business’

Customer Service Training: 7 crucial questions

Professional customer service training can pay off. But business owners need to know how to choose the right trainer for their team, says retail strategist Jeff Mowatt.

Connecting with Boomers: new rules for keeping older customers

Connect with your more mature customers by offering hassle-free service and unique products of lasting value, says customer service strategist Jeff Mowatt.

Hot-in-Japan Translates as Huge Over Here

While visiting the 2016 Tokyo Toy Fair, Diverse Marketing’s Steve Starobinsky checked out the local retail scene and spotted several hot trends.

How to stay up when work’s got you down

Customer service strategist Jeff Mowatt offers five ways to improve the mood of day-to-day interactions with cranky customers and colleagues.

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