When dealing with dissatisfied customers, empathy works better than just exchanging the merchandise. Instead of focusing on the problem, train your front-line employees to fix the relationship.
The Toy Couple salutes Mother’s Day with a look at outdoor activity toys — a great way to spend time with the family and get physical.
Hand puppet play is imaginative, open-ended and equally freeing for kids and adults. Let your child take the lead and you’ll be amazed at where you will go together.
Whether you’re making a pitch to customers in person, in a brochure, or on your website, you’ll have more success if you define your proposition using three key elements.
What Kids Think About Play
Courtesy of Early Childhood Ireland
Sunday, February 19, 2017