Posts Tagged ‘retailer tip’

How to stay up when work’s got you down

Customer service strategist Jeff Mowatt offers five ways to improve the mood of day-to-day interactions with cranky customers and colleagues.

NY Toy Fair App: Don’t Go Home Without It

ShopToyFair365, a new B2B platform launched by the Toy Industry Association, will make it easier for American Toy Fair exhibitors and visitors to do business year-round.

How to Survive the Stressed-out Customer

Forget about trying to be buddies with stressed clients, says retail strategist Jeff Mowatt.. Just give them professional service and advice they can trust,.

September 9th Salutes the Growing Importance of Grandparents

With deeper pockets and a greater role in their grandkids’ lives, today’s grandparents are well worth wooing. Come September 9, many independent retailers plan to salute their senior customers

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