‘Strictly Business’

Up-sell without turning them off

If you and your employees don’t know how to up-sell effectively, you’re leaving money on the table. Retail strategist Jeff Mowatt has some tips for encouraging customers to buy a little extra.

Yes, I Mind Waiting! Ten ways to avoid lineup stress.

When lineups get long and frustration mounts, Customer Service Strategist Jeff Mowatt offers some ideas for keeping everybody smiling.

Why Customer Service is Sliding

Retail strategist Jeff Mowatt outlines seven common mistakes and the steps you can take to keep customers coming back and recommending your service.

Let Humility Power Your Sales

When trying to influence customers, it’s tempting to show off what you know. But you’ll do better serving up your expertise with a touch of humility, says sales strategist Jeff Mowatt.

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