To inspire others, a leader needs to be an optimist as well as a realist, says customer service consultant Jeff Mowatt. Here are four tips for achieving that magic mix.
Retail strategist Jeff Mowatt has a problem with how young people are being prepped for the workplace. Actually, he has three of them. And he has a solution that can pay off for everyone — helping new employees strengthen service and communication skills.
Outshine discounters by offering unique products and services that meet your customers’ needs, says retail service strategist Jeff Mowatt.
Shifting Channels, a new report from the U.S.’s Toy Industry Association, says suppliers need to stay on top of evolving distribution trends to remain competitive.