‘COLUMNISTS’

How to Survive the Stressed-out Customer

Forget about trying to be buddies with stressed clients, says retail strategist Jeff Mowatt.. Just give them professional service and advice they can trust,.

Playful Approaches to the Puzzle of Autism

Toys like Family Pastimes’ Caves & Claws game, which are already available on the market, can provide play solutions for special needs kids.

The Pitfalls of Speedy Service

Customers can be turned off when speedy response overshadows quality and courtesy, says retail strategist Jeff Mowatt.

How to Get Yourself Noticed

Want clients and colleagues to recognize your good service? Retailer strategist Jeff Mowatt offers five easy steps to to improve the way you communicate.

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