What’s inside . . .
Tuesday, July 22, 2014
TIA Highlights New Perks in CTA Agreement
July 13, 2014
The Canadian Toy Association's closer affiliation with the U.S. Toy Industry Association means members can access more perks and benefits, including cost savings at Toy Fair time .
Founder of Ganz Toy Company Passes Away at 86
Sam Ganz, who co-founded his family's toy and gift business in 1950, passed away on June 21. A Canadian Hall of Fame inductee, Mr. Ganz is synonymous with best-selling plush brands, including Wrinkles and WebKinz.
Why Customer Service is Sliding
Retail strategist Jeff Mowatt outlines seven common mistakes and the steps you can take to keep customers coming back and recommending your service.